Frequently Asked Questions
& Terms
If you have a question that does not appear below, please feel free to reach out!
Real Estate: FQA & Terms
What is your turn around time?
We offer a 24 hour turn around time on all our real estate media packages!
​
How can I best prepare my listing for the shoot day?
We got you covered! Please take a look at our prep sheet on how to best prepare your listing for its big photo shoot! VIEW HERE
Do I own the media after I pay for it?
When your listing media is delivered, you are purchasing the licensing rights to the media. Stoic Digital Media Inc maintains ownership of the media. You are able to print and post the media online. However, you may NOT sell, gift or edit the media. Stoic Digital Media Inc reserves the right to license the media to a third party and use the media for self promotion and advertising purposes.
What's your cancelation policy?
If you need to cancel your booking, we totally get it, these things happen. If you cancel more than 24 hours before your booking is schedule there is no cancelation fee. If the appointment is cancel less than 24 hours before the booking is scheduled a fee of $50 will be charged.
If you wish to reschedule your booking please contact us directly as soon as possible.
What about the weather?
As much as we love to shoot on clear calm days we are at the mercy of Mother Nature. We do our best to shoot what we can in less than ideal weather, but do reserve the right to not shoot if there is a risk to ourselves or our equipment.
Do I need to be at the shoot with you?
Not at all. You're busy, we get it. If you are usable to make it to the shoot, no problem, just be sure to give us the lockbox code and provide any relevant details about the property before the shoot. If we have any questions we will reach out.
Does the homeowner need to be home?
We recommend you ask the homeowner, and any pets, not be present for the shoot. This allows us to move through the property quickly without having to move people and or pets from room to room.